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1. Private Health Insurance Ombudsman

Areas Served:
National
Last review date:
9/7/25
Provides an independent service to help consumers with health insurance problems and enquiries. Also deals with complaints from health insurers, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement. More Info
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2. Shine Lawyers

Areas Served:
NSW; QLD; VIC; WA
Last review date:
5/10/23
Sydney, NSW 
Personal Injury and Compensation Law firm with a specialist abuse law team, offers home visits. Locations across QLD, NSW, VIC, WA, NT and the ability to service Australia wide. More Info
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3. National Disability Abuse and Neglect Hotline

Languages (other than English):
Call TIS on 131 450
Areas Served:
National
Last review date:
7/4/21 14:39
The National Disability Abuse and Neglect Hotline is an Australia-wide telephone hotline for reporting abuse and neglect of people with disability. The Hotline works with callers to find appropriate ways of dealing with these reports. More Info
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4. Australian Taxation Office (National)

Areas Served:
National
Last review date:
13/5/21 13:29
Individual enquiries 132 861, Business enquires 132 866, Superannuation 131 020, Indigenous Helpline 131 030, Complaints, compliments, feedback or suggestions 1800 199 010. Special needs: If you do not speak English well and want to talk to a tax officer, More Info
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5. Australian Human Rights Commission

Alternative Names:
(formerly) Human Rights and Equal Opportunity Commission (HREOC)
Transport:
Close to trains and buses
Accessible Facilities:
Lift, accessible toilet and hearing loop.
Areas Served:
National
Last review date:
12/9/24
Sydney, NSW 
Established by the Australian Parliaments in 1986. Responsible for the administration of the Australian Human Rights Commission Act 1986, Racial Discrimination Act 1975, Disability Discrimination Act 1992 and the Sex Discrimination Act 1984. More Info
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6. ACT Council of Social Service Inc (ACTCOSS)

Alternative Names:
ACTCOSS
Accessible Facilities:
Ramps, Lift, Toilets
Areas Served:
ACT Region
Last review date:
14/7/20 8:45
Weston, ACT 
Peak representative body for not for profit organisations, disadvantaged and low income citizens of the ACT. Part of the national COSS network. Promotes equitable socioeconomic policies and supports the development of a well resourced, cohesive and sustai More Info
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7. Housing ACT Complaints Management Unit

Alternative Names:
Housing Complaints Helpline; DHCS
Areas Served:
ACT Region
Last review date:
3/2/21 16:52
Belconnen, ACT 
Receives complaints from members of the public, Housing ACT tenants, applicants on the Social Housing Assistance Register and second level complaints relating to maintenance complaints made to the Total Facilities Manager (TFM). Complaints made by Housing More Info
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8. Disability and Community Services Commissioner

Accessible Facilities:
Parking, toilets, lift and ramps
Areas Served:
ACT Region
Last review date:
26/2/25
Canberra, Australian Capital Territory 
Handles complaints regarding services provided for people with disabilities and their carers as well as promoting service improvement, providing advice and developing awareness in government and the community of human rights More Info
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9. Cairns Community Legal Centre Inc

Alternative Names:
formerly Disability Discrimination Legal Service (DDLS)
Languages (other than English):
Available through interpreters
Accessible Facilities:
Lift access via Main St Arcade food court
Areas Served:
Cairns
Last review date:
21/4/21 0:00
Cairns, QLD 
Provides free legal services for people in the community experiencing disadvantage. The Centre provides information and referrals, legal advice, and in some circumstances, ongoing casework assistance. More Info
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10. ACT Human Rights Commission

Alternative Names:
Human Rights Commissioner, Discrimination Commissioner, Health Services Commissioner, Children & Young People Commissioner, Disability & Community Services Commissioner
Languages (other than English):
Interpreter available on request
Accessible Facilities:
Level entry, parking, toilets and lift
Areas Served:
ACT region
Last review date:
11/6/25
Canberra, Australian Capital Territory 
The ACT Human Rights Commission provides a range of services and supports for people in the ACT. We are independent, free and accessible. More Info
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11. Complaints Resolution and Referral Service (CRRS)

Alternative Names:
Job Access
Accessible Facilities:
phone, email and web based service
Areas Served:
National
Last review date:
7/4/21 14:57
Redfern, NSW 
The service handles complaints about Commonwealth funded disability employment services and advocacy programs. The service is funded by the Commonwealth as a part of the Quality Assurance system and operated by an independent non-government organisation. More Info
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12. NSW Law Reform Commission (NSWLRC)

Languages (other than English):
Access to interpreter service where necessary
Areas Served:
NSW
Last review date:
20/9/24
The NSW Law Reform Commission is an independent statutory body constituted under the Law Reform Commission Act 1967 (NSW). It provides expert law reform advice to Government on matters that the Attorney General refers to it. More Info
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13. Australian Taxation Office

Areas Served:
Riverina Murray
Last review date:
6/12/23
Albury, NSW 
Individual enquiries 132 861, Business enquires 132 866, Superannuation 131 020, Indigenous Helpline 131 030, Complaints, compliments, feedback or suggestions 1800 199 010. More Info
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14. Domestic Violence Liaison Officer

Alternative Names:
DVLO
Languages (other than English):
Interpreters can be arranged
Transport:
Close to trains (Auburn station)
Accessible Facilities:
ground floor entry, accessible toilet
Areas Served:
Sydney Metro; Sydney South West AHS
Last review date:
10/3/21 11:06
Auburn, NSW 
Assists with matters relating to domestic violence including applications for Apprehended Violence Orders (AVO). These can be arranged by General Duty Officers at the Auburn Police Station. THIS IS NOT AN EMERGENCY SERVICE. More Info
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15. NSW Public Guardian - Head Office

Alternative Names:
NSW Public Guardian - Head Office
Referral:
Contact the Guardianship Division of NCAT (1300 361 389) if you are concerned about a person with a disability and want to discuss whether a guardian should be appointed.
Areas Served:
NSW
Last review date:
1/4/22 16:12
Parramatta, NSW 
The Public Guardian can be appointed as a person's guardian by the Guardianship Division of the NSW Civil and Administrative Tribunal and, depending on the guardianship order, the Public Guardian may make decisions on behalf of the person in areas such as More Info
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16. Villamanta Disability Rights Legal Service Inc

Accessible Facilities:
Wheelchair accessible
Areas Served:
VIC
Last review date:
25/1/21 11:11
Waurn Ponds, VIC 
Villamanta Disability Rights Legal Service is a Victoria-wide free community legal service which works on disability related legal issues, in particular those which affect people who have an intellectual disability. Villamanta provides: Free call line for More Info
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17. Queensland Human Rights Commission

Alternative Names:
ADCQ
Accessible Facilities:
Public Parking (not Free), lift, ramp, toilet
Areas Served:
QLD
Last review date:
1/1/25
Brisbane City, Queensland 
Protects and promotes awareness of human rights and equal opportunity and accepts written complaints in relation to discrimination on grounds including race, sex, disability, marital or parental status, religion, pregnancy or breastfeeding More Info
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18. Skinner and Associates

Accessible Facilities:
Toilets and ground level access
Areas Served:
Murray; Albury; Wodonga
Last review date:
11/1/24
Albury, NSW 
A wide range of legal and accounting services in both NSW and VIC. More Info
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19. NDIS Quality and Safeguards Commission

Alternative Names:
NDIS Commission
Areas Served:
National
Last review date:
28/7/21 12:02
Penrith, NSW 
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission regulates the NDIS market and handles complaints about the quality and safety of NDIS supp More Info
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20. Kingsford Legal Centre (KLC)

Alternative Names:
KLC, Legal Centre
Languages (other than English):
Interpreters may be obtained on notice, telephone service used on short notice
Transport:
Bus 390 , 391, 392, 393, 394, 395, 396, 397,398, 399, 400,303
Accessible Facilities:
Wheelchair accessible including toilet
Areas Served:
Randwick; Bayside
Last review date:
10/11/22
University of NSW, NSW 
Community legal centre that provides free legal advice and assistance for people who live, work or study in the Botany and Randwick local areas on matters such as: Domestic Violence; Housing; Minor Criminal Law matters; Cr More Info