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1. Centrelink - Families Line

Areas Served:
National
Last review date:
14/6/23
Canberra BC, ACT 
Child Care Subsidy Assistance to help you with the cost of child care. Family Tax Benefit A 2 part payment that helps with the cost of raising children. Parental Leave Pay A payment for up to 18 weeks while you care for your new child. More Info
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2. Centrelink - Indigenous Call Centre

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
10/08/22
Use this line if you're an Aboriginal or Torres Strait Islander Australian and need help with our payments and services. More Info
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3. BaptistCare - Head Office

Alternative Names:
Baptist Care
Areas Served:
NSW; ACT
Last review date:
28/12/22
Baulkham Hills, NSW 
Providing Home care, aged care homes, retirement living communities for over 55's, community housing, counselling and family services. Registered NDIS provider. More Info
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4. Centrelink - Older Australians Line

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
19/10/22
Age Pension The main income support payment for people who have reached Age Pension age. Commonwealth Seniors Health Card A concession card to get cheaper health care and some discounts if you?ve reached Age Pension age. More Info
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5. Australian Red Cross - Social Inclusion Programs

Alternative Names:
Community Visitors Scheme
Accessible Facilities:
Parking, Toilets, Lift
Referral:
NDIS and My Aged Care referrals accepted
Areas Served:
National
Last review date:
19/1/22 0:00
Garran, ACT 
Social Inclusion Programs and Meals on Wheels. This service provides nutritious meals (fresh or frozen) all year round, as well as checking on how a person is going. Telecross provides a free, daily phone call by volunteers to people who live alone, are s More Info
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6. Calvary Community Care

Accessible Facilities:
Ramp, toilet and parking
Areas Served:
ACT
Last review date:
25/3/21 12:57
Bruce, ACT 
Provides services to support people to live independently at home and actively participate in community life. Services are available 24 hours a day, seven days a week. Services include; Personal Care, Social Support and Community Access, Transport, 24 Hou More Info
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7. Centrelink - Abstudy

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
14/6/23
A group of payments for Aboriginal or Torres Strait Islander students or apprentices. To get 1 or more ABSTUDY payments you must be: an Aboriginal or Torres Strait Islander Australian in an approved course, Australian Apprenticeship or traineeship More Info
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8. Centrelink - Employment Services Line

Languages (other than English):
Multilingual Service ph. 13 1202 and face to face contact by appointment. Interpreters can be requested. Professional Interpreters can be arranged for appointments if requested.
Areas Served:
National
Last review date:
14/6/23
JobSeeker Payment Financial help if you're between 22 and Age Pension age and looking for work. It's also for when you're sick or injured and can't do your usual work or study for a short time. More Info
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9. Redkite

Alternative Names:
Malcolm Sargent Cancer Fund for Children in Australia
Accessible Facilities:
Wheelchair accessible
Areas Served:
National
Last review date:
19/4/21 15:30
Surry Hills, NSW 
Assists with practical, financial and mental health support for families who have a child with cancer aged 18 or under. Counselling and Social Work. Support with grief and bereavement. More Info
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10. Flourish Australia - Buckingham House

Alternative Names:
formerly Richmond PRA
Referral:
No referral required. Members must identify as having a mental health issue and be in contact with a health professional who provides support around this issue.
Areas Served:
National
Last review date:
14/4/21 11:24
Surry Hills, NSW 
A recovery-based activity program for adults with mental health issues, providing opportunities to learn and develop skills, form social networks, participate in community activities, develop confidence and accomplish goals. Buckingham House Palace Cafe s More Info
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11. LifeTec Australia - Townsville

Languages (other than English):
Interpreting service is available if required
Accessible Facilities:
Level access and parking.
Referral:
https://lifetec.org.au/services/lifetec-referral-form
Areas Served:
Townsville; Bowen; Cardwell; Charters Towers (Ayr, Home Hill, Ingham); Brisbane Metro; Ballina; Hervey Bay; Mackay; Rockhampton; Bundaberg; Gold Coast; Ipswich; Mount Isa; Toowoomba
Last review date:
28/8/25
Garbutt, Queensland 
LifeTec is a social enterprise that provides dedicated assistive technology (AT) services to provide people with practical solutions to everyday life activities. More Info
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12. Drake Medox - Home Care

Areas Served:
National
Last review date:
20/1/24
Sydney, NSW 
Drake Medox provides qualified nursing and support staff to assist people with disabilities to live in their own homes through: In-home nursing care, In-home respite care, Personal care, Domestic assistance, socialisation and companionship More Info
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13. Centrelink - Indigenous Debt Recovery Line

Languages (other than English):
Arabic; Dari; Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
10/3/21 9:59
Use this line if you?re an Aboriginal or Torres Strait Islander Australian and need help repaying a Centrelink debt. More Info
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14. Centrelink - Multilingual Phone Service

Languages (other than English):
Brochures available in other languages. Staff speak several languages.
Areas Served:
National
Last review date:
14/6/23
Use this line to talk with a skilled bilingual Centrelink service officer. More Info
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15. Kincare Community Services ACT

Alternative Names:
Kincare Health Services Pty Ltd - Act
Accessible Facilities:
Wheelchair accessible
Referral:
Assessment required through My Aged Care 1800 200 422 for aged care services
Areas Served:
National
Last review date:
3/5/21 12:23
Barton, ACT 
In home support for seniors, carers and people with disabilities. Services include personal care, nursing care, respite care, allied health and domestic assistance. Overnight and 24hrs as required. More Info
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16. Lifestyle Solutions (AUST) Ltd

Alternative Names:
Lifestyle Solutions (Aust) Ltd (Act), Lifestyle Solutions (Aust) Ltd - Ns; Lifestyle Solutions (Aust) Ltd - Nsw Qld Vicw Qld, Lifestyle Solutions (Aust) Ltd - Tas, Lifestyle Solutions (Aust) Ltd - Nsw Qld Vic
Accessible Facilities:
Wheelchair accessible
Areas Served:
National
Last review date:
3/5/22 0:00
Islington, NSW 
Lifestyle Solutions is a national provider of disability supports and services, including: supported accommodation; personal care; community; social and recreational activities; travel and transport; work-ready activities; clinical and behaviour supports; More Info
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17. Deaf Children Australia

Alternative Names:
(Deaf Children Australia - Act, Deaf Children Australia - Sa, Deaf Children Australia - Tas, Deaf Children Australia - Wa, Deaf Children Australia - Nt)
Languages (other than English):
English, Auslan
Referral:
Self-referral or professionals from schools, early intervention centres etc
Areas Served:
National
Last review date:
7/3/25
Melbourne, Victoria 
DCA provides support and information services for deaf and hard of hearing children, young people, and their families, to maximise personal development and social inclusion. More Info
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18. Centrelink - Reporting Line

Languages (other than English):
Multilingual phone number is 131 202, brochures available in other languages.
Areas Served:
National
Last review date:
19/10/22
Use this line to report your employment income or tell us if you've met your mutual obligation requirements. Before you can use this line you'll need to create a voiceprint. Once you've done this you can: Report your employment income More Info
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19. Communities at Work

Alternative Names:
Tuggeranong Community and Function Centre; Communities@work
Accessible Facilities:
Parking and toilets
Areas Served:
ACT Region
Last review date:
22/1/25
Greenway, Australian Capital Territory 
Registered NDIS Provider offering the following disability services: Social and recreational day programs for people living with a disability - children, teens, young adults and adults. More Info
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20. Australian Taxation Office (National)

Areas Served:
National
Last review date:
13/5/21 13:29
Individual enquiries 132 861, Business enquires 132 866, Superannuation 131 020, Indigenous Helpline 131 030, Complaints, compliments, feedback or suggestions 1800 199 010. Special needs: If you do not speak English well and want to talk to a tax officer, More Info