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1. Private Health Insurance Ombudsman

Areas Served:
National
Last review date:
9/7/25
Provides an independent service to help consumers with health insurance problems and enquiries. Also deals with complaints from health insurers, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement. More Info
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2. Centre for Incusive design

Alternative Names:
Formerly Australian Caption Centre, Media Access Australia (previous names)
Languages (other than English):
Auslan (Australian Sign language)
Transport:
Close to trains (Town Hall station), light rail and buses
Accessible Facilities:
wheelchair accessible
Areas Served:
National
Last review date:
24/3/22 15:17
Sydney, NSW 
Centre for Inclusive Design advocates for and promotes inclusive design in Australia. Networks with experts and global partners to promote innovation and global best practice Inclusive Design so everyone has the opportunity to connect and be a part of our More Info
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3. The Mercy Foundation Limited

Areas Served:
National
Last review date:
5/2/21 12:15
Wollstonecraft, NSW 
Grants to end homelessness, small grants, education and advocacy. More Info
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4. Shine Lawyers

Areas Served:
NSW; QLD; VIC; WA
Last review date:
5/10/23
Sydney, NSW 
Personal Injury and Compensation Law firm with a specialist abuse law team, offers home visits. Locations across QLD, NSW, VIC, WA, NT and the ability to service Australia wide. More Info
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5. Access Canberra

Accessible Facilities:
parking and toilets
Areas Served:
ACT Region
Last review date:
9/2/21 10:34
Dickson, ACT 
Consolidates a large number of regulatory and licensing functions including those performed by the former Office of Fair Trading, Registrar-Generals Office, WorkSafe ACT and Parking Operations. Services include the regulation of births, deaths, marriages More Info
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6. InvolvedCBR

Alternative Names:
ACT Disability Expert Panel, ACT Disability Reference Group
Areas Served:
ACT
Last review date:
18/10/21 0:00
Canberra, ACT 
The INVOLVED website puts you in touch with activities happening to create a more inclusive Canberra community for all people. On this website you can find out more about Inclusive and accessible communities; Rights protection, justice and legislation; Ho More Info
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7. Women with Disabilities Australia

Alternative Names:
WWDA
Areas Served:
National
Last review date:
25/1/21 11:52
Lenah Valley, TAS 
Peak representative organisation providing a national voice for the rights of women, girls, feminine identifying and non-binary people with disabilities. Provides systemic advocacy; policy advice; research; information and education with the aim of promot More Info
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8. Access Institute

Alternative Names:
Access Audits Australia, Achleve Ability Institute
Areas Served:
National
Last review date:
7/12/20 12:37
Parkville, VIC 
The Access Institute is the only registered Training Organisation in Australia delivering Certificate IV in Access Consulting and Diploma of Access Consulting. It offers training in disability awareness, technical issues relating to Australian Standards, More Info
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9. National Disability Abuse and Neglect Hotline

Languages (other than English):
Call TIS on 131 450
Areas Served:
National
Last review date:
7/4/21 14:39
The National Disability Abuse and Neglect Hotline is an Australia-wide telephone hotline for reporting abuse and neglect of people with disability. The Hotline works with callers to find appropriate ways of dealing with these reports. More Info
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10. ACT Inclusion Agency

Alternative Names:
SDN Children and Family Services Inclusion Support Agency
Accessible Facilities:
Lift is available
Areas Served:
ACT Region
Last review date:
2/12/21 0:00
Dickson, ACT 
Assists children's services to build their capacity to welcome all children into their professional care. Supports children's services to continually review their inclusive practices. Not NDIS registered. Federally funded Childcare services. More Info
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11. Department Communities and Justice, Family and Community Services - Blue Mountains

Accessible Facilities:
Ground floor entry at front
Areas Served:
Blue Mountains
Last review date:
6/5/21 13:51
Faulconbridge, NSW 
NSW agency with statutory responsibility for protecting children and young people from risk of significant harm. Information on Children?s Court, Out-of-home care, Permanency Support Program (PSP), Guardianship, Adoption, fostering, relative and kinship c More Info
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12. Australian Taxation Office (National)

Areas Served:
National
Last review date:
13/5/21 13:29
Individual enquiries 132 861, Business enquires 132 866, Superannuation 131 020, Indigenous Helpline 131 030, Complaints, compliments, feedback or suggestions 1800 199 010. Special needs: If you do not speak English well and want to talk to a tax officer, More Info
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13. Justice Connect

Alternative Names:
PILCH - Public Interest Law Clearing House (previous name)
Referral:
Justice Connect accepts warm referrals from other CLCs, government agencies, and community organisations.
Areas Served:
NSW
Last review date:
25/1/23
Legal service organisation and charity that designs and delivers high impact interventions to increase access to legal support and progress social justice. More Info
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14. MDAA - Bega

Alternative Names:
Multicultural Disability Advocacy Association of NSW (MDAA)
Languages (other than English):
Italian, Access to TIS can also be arranged.
Transport:
Bus stop at Church St
Accessible Facilities:
Wheelchair Accessible
Referral:
Self/Carers/Family/Friends or via other services
Areas Served:
Bega Valley Shire; Snowy Monaro; Eurobodalla
Last review date:
24/6/20 9:36
Bega, NSW 
MDAA aims to promote, protect and secure the rights and interests of people from diverse backgrounds with disability, their family and carers. We support people to speak up for their rights when they have problems. This includes problems with housing, imm More Info
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15. Australian Human Rights Commission

Alternative Names:
(formerly) Human Rights and Equal Opportunity Commission (HREOC)
Transport:
Close to trains and buses
Accessible Facilities:
Lift, accessible toilet and hearing loop.
Areas Served:
National
Last review date:
12/9/24
Sydney, NSW 
Established by the Australian Parliaments in 1986. Responsible for the administration of the Australian Human Rights Commission Act 1986, Racial Discrimination Act 1975, Disability Discrimination Act 1992 and the Sex Discrimination Act 1984. More Info
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16. ACT Council of Social Service Inc (ACTCOSS)

Alternative Names:
ACTCOSS
Accessible Facilities:
Ramps, Lift, Toilets
Areas Served:
ACT Region
Last review date:
14/7/20 8:45
Weston, ACT 
Peak representative body for not for profit organisations, disadvantaged and low income citizens of the ACT. Part of the national COSS network. Promotes equitable socioeconomic policies and supports the development of a well resourced, cohesive and sustai More Info
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17. National Ethnic Disability Alliance (NEDA)

Areas Served:
National
Last review date:
29/10/21 0:00
St Albans, VIC 
The national disability peak organisation (DPO)representing the rights and interests of people from non-English speaking background (NESB) with disability, their families and carers throughout Australia. A community based, non-government organisation fund More Info
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18. Housing ACT Complaints Management Unit

Alternative Names:
Housing Complaints Helpline; DHCS
Areas Served:
ACT Region
Last review date:
3/2/21 16:52
Belconnen, ACT 
Receives complaints from members of the public, Housing ACT tenants, applicants on the Social Housing Assistance Register and second level complaints relating to maintenance complaints made to the Total Facilities Manager (TFM). Complaints made by Housing More Info
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19. Disability and Community Services Commissioner

Accessible Facilities:
Parking, toilets, lift and ramps
Areas Served:
ACT Region
Last review date:
26/2/25
Canberra, Australian Capital Territory 
Handles complaints regarding services provided for people with disabilities and their carers as well as promoting service improvement, providing advice and developing awareness in government and the community of human rights More Info
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20. ACT Disability Aged and Carer Advocacy Service (ADACAS)

Alternative Names:
ADACAS
Languages (other than English):
Spanish, German, French, Italian, Arabic
Referral:
https://adacas.org.au/referral-form/
Areas Served:
ACT Region
Last review date:
19/10/23
Weston Creek, ACT 
Individual advocacy for people with disabilities, frail older people and mental health consumers. NDIS Appeals and Support Coordination for NDIS participants. More Info