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1. Private Health Insurance Ombudsman

Areas Served:
National
Last review date:
9/7/25
Provides an independent service to help consumers with health insurance problems and enquiries. Also deals with complaints from health insurers, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement. More Info
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2. Conflict Resolution Network

Areas Served:
National
Last review date:
4/3/22 11:45
Provides skills training in resolving conflict. Their podcast series 'Resolve conflict: Everyone can win' is a free download, available on most podcast apps. CRN supports individuals, trainers and students. There is a free 500 page trainers manual availab More Info
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3. Australian Taxation Office (National)

Areas Served:
National
Last review date:
13/5/21 13:29
Individual enquiries 132 861, Business enquires 132 866, Superannuation 131 020, Indigenous Helpline 131 030, Complaints, compliments, feedback or suggestions 1800 199 010. Special needs: If you do not speak English well and want to talk to a tax officer, More Info
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4. Centre for Incusive design

Alternative Names:
Formerly Australian Caption Centre, Media Access Australia (previous names)
Languages (other than English):
Auslan (Australian Sign language)
Transport:
Close to trains (Town Hall station), light rail and buses
Accessible Facilities:
wheelchair accessible
Areas Served:
National
Last review date:
24/3/22 15:17
Sydney, NSW 
Centre for Inclusive Design advocates for and promotes inclusive design in Australia. Networks with experts and global partners to promote innovation and global best practice Inclusive Design so everyone has the opportunity to connect and be a part of our More Info
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5. Shine Lawyers

Areas Served:
NSW; QLD; VIC; WA
Last review date:
5/10/23
Sydney, NSW 
Personal Injury and Compensation Law firm with a specialist abuse law team, offers home visits. Locations across QLD, NSW, VIC, WA, NT and the ability to service Australia wide. More Info
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6. Access Canberra

Accessible Facilities:
parking and toilets
Areas Served:
ACT Region
Last review date:
9/2/21 10:34
Dickson, ACT 
Consolidates a large number of regulatory and licensing functions including those performed by the former Office of Fair Trading, Registrar-Generals Office, WorkSafe ACT and Parking Operations. Services include the regulation of births, deaths, marriages More Info
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7. The Aboriginal Legal Service - NSW / ACT Ltd (Head Office)

Areas Served:
NSW; ACT (see the website for office location details)
Last review date:
02/03/2023
Redfern, New South Wales 
The Aboriginal Legal Service provides legal advice and assistance in criminal law matters and serves victims of family violence to people of Aboriginal and Torres Strait Island descent. The service is free and confidential. More Info
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8. Eastcoast Housing

Alternative Names:
EHA
Accessible Facilities:
purpose built house
Areas Served:
(South East) Melbourne; Mornington Peninsula; Gippsland HACC
Last review date:
28/6/22 11:36
Moe, VIC 
Rental Housing Management for low income families. Long term housing. More Info
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9. Uniting Counselling and Mediation Parramatta

Alternative Names:
Unitingcare Unifam Counselling and Mediation Service
Languages (other than English):
Interpreter services can be arranged (fees may apply). Contact for details
Transport:
Close to trains (Parramatta station) and buses
Accessible Facilities:
Ground floor access, lift, toilet
Referral:
Referral required only for 'Keeping Contact Program' (by court order)
Areas Served:
Auburn; The Hills; Parramatta (and Holroyd)
Last review date:
18/9/21 0:00
Parramatta, NSW 
Provides couple, individual and family counselling, family mediation, post separation program, relationship education, groups. Counselling services are mostly aimed at assisting children, adolescents, families, couples and individuals deal with issues suc More Info
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10. InvolvedCBR

Alternative Names:
ACT Disability Expert Panel, ACT Disability Reference Group
Areas Served:
ACT
Last review date:
18/10/21 0:00
Canberra, ACT 
The INVOLVED website puts you in touch with activities happening to create a more inclusive Canberra community for all people. On this website you can find out more about Inclusive and accessible communities; Rights protection, justice and legislation; Ho More Info
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11. Angela Malone's Counselling Services

Accessible Facilities:
Ramp
Areas Served:
Illawarra Shoalhaven LHD
Last review date:
7/8/25
Tomerong, New South Wales 
Counselling services face to face, telephone counselling, online counselling, home visits and hospital visits (Special circumstances). Cognitive Behavioral, Solution Focused and Conversational Therapy Approaches. More Info
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12. Victoria Legal Aid

Alternative Names:
Dandenong Legal Aid
Accessible Facilities:
Level entry and toilets
Areas Served:
Melbourne
Last review date:
28/3/24
Dandenong, VIC 
We help people with legal problems involving family breakdown, child protection, family violence, criminal matters, social security, mental health, discrimination, guardianship and administration, fines, immigration, tenancy and debt. More Info
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13. Access Institute

Alternative Names:
Access Audits Australia, Achleve Ability Institute
Areas Served:
National
Last review date:
7/12/20 12:37
Parkville, VIC 
The Access Institute is the only registered Training Organisation in Australia delivering Certificate IV in Access Consulting and Diploma of Access Consulting. It offers training in disability awareness, technical issues relating to Australian Standards, More Info
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14. Engadine Community Services (ECS)

Accessible Facilities:
Wheelchair access and accessible toilet
Areas Served:
Sutherland
Last review date:
28/8/25
Engadine, New South Wales 
Offers a variety of services to the residents of Engadine and surrounding suburbs for eligible seniors 65 onwards with a My Aged Care referral: Centre based social groups and bus outings. Small social exercise groups More Info
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15. Involve Eurobodalla Disability Services

Alternative Names:
Eurobodalla Shire Council
Accessible Facilities:
Wheel Chair Accessible
Referral:
Contact by phone or email
Areas Served:
Eurobodalla Shire
Last review date:
10/11/21 0:00
Moruya, NSW 
Involve Eurobodalla provides flexible, community and residential support services to participants of the National Disability Insurance Scheme (NDIS), their families and their carers. Services are negotiated directly with participants and delivered when, w More Info
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16. Geelong Legal Aid - Barwon Office

Accessible Facilities:
Lift and toilet
Areas Served:
Barwon
Last review date:
18/10/21 0:00
Geelong, VIC 
Offers a range of legal services to the Barwon Region. Lawyers can help assist with: Criminal charges, Family law matters, Child Support matters, Mental Health and Disability, Children's Court Family Division matters, general legal information. More Info
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17. National Disability Abuse and Neglect Hotline

Languages (other than English):
Call TIS on 131 450
Areas Served:
National
Last review date:
7/4/21 14:39
The National Disability Abuse and Neglect Hotline is an Australia-wide telephone hotline for reporting abuse and neglect of people with disability. The Hotline works with callers to find appropriate ways of dealing with these reports. More Info
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18. Stockland Wetherill Park

Accessible Facilities:
Toilets, Parking, Wheelchair hire
Areas Served:
Sydney Metro
Last review date:
17/3/21 11:30
Wetherill Park, NSW 
Shopping centre, open 7 days a week, including Woolworths, Big W, Target, Hoyts and 39 specialty stores. Kiddie Kabz, and mobility equipment. There are a wide range of centre services and amenities. Customer Care can assist with all Centre services, inclu More Info
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19. CHC Affordable Housing

Alternative Names:
Community Housing Canberra Ltd
Accessible Facilities:
Parking, toilets
Areas Served:
ACT Region
Last review date:
18/8/20 10:53
Bruce, ACT 
Provides quality, affordable housing to eligible tenants on low to moderate incomes. Rent is based on 74.9% of the market rent. More Info
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20. Department of Communities and Justice - Maroubra

Alternative Names:
Housing NSW - Maroubra
Languages (other than English):
Interpreters can be arranged, Russian interpreter every Tuesday 9am-1pm.
Transport:
Close to public transport
Accessible Facilities:
Lift and toilets
Areas Served:
Randwick
Last review date:
2/7/21 10:11
Maroubra, NSW 
Provides a range of assistance to eligible applicants and tenants, including advice and referral on housing options, and admission to the waiting list for public housing. Suitable for: Any public housing applicant or tenant who has a disability or a speci More Info