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Local Area Coordinators, Support Coordinators and Plan Management Explained

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A woman with long, straight blonde hair in yellow jumper and white shirt who is a wheelchair user is looking to someone off the picture. There is a male seated to her right who wears a grey vest and collared shirt, he is looking at her. A third persons head can be seen at the left of the picture.

If you are new to the NDIS, chances are, you might have questions about the role that Local Area Coordinators and Support Coordinators have. In this article, we describe what they are and what they do to help you. We also explain Plan Management and the types of Plan Management available.

Local Area Coordinator

A Local Area Coordinator (LAC) will be part of an NDIS partner organisation.

How a LAC will help you

When you start your NDIS application

  • Help you understand the access criteria and any proof or documentation that you need to access the NDIS.
  • They can also explain and support you as you navigate access to the NDIS
  • Help you to understand, and get access to the NDIS, through the supports available in your community
  • Create an NDIS support plan. Your supports, goals, situation and needs. (they do not approve the plan)
  • For most people, your LAC will be your main point of contact for the NDIS
  • An NDIS planner or a Local Area Coordinator will support participants to choose a recovery coach where needed (Psychosocial Recovery Coach)
  • If you have questions, or if there is something you do not understand, your LAC can usually guide you.

When your plan is in place

  • Find and start the services in your plan
  • Show you how to use the myplace portal
  • Help you in the process of an internal review of your plan. (Within 3 months of your original plan.) This internal review is where someone else in the NDIA will look at your plan and make a judgement.
  • Review your plan (Generally 12 months after your plan begins.) Monitor how your plan is going.
  • Help you link to supports in education, health and transport
  • Identify informal support measures
  • A LAC can also assist you if you request an Administrative Appeals Tribunal Review.

Support Coordinator

Some NDIS participants will have a Support Coordinator funded in their plan. Only once a plan is approved, those participants with funding for support coordination will come into contact with a Support Coordinator.

A Support Coordinator will

  • Help you plan and use your supports
  • Support you to understand and put in place the funded supports in your NDIS plan
  • Link you to services in the community, mainstream, and other government services
  • Focus on supports to build your skills and direct your life, while they connect you to providers
  • Assist you to prepare before your plan review.

Specialist Support Coordinator

Your plan will have a Specialist Support Coordinator funded if there are additional high or complex needs in your situation.

They are a qualified and experienced practitioner. For example, an Occupational Therapist or Psychologist.

  • Support you to manage challenges in your support environment.
  • Aims to reduce barriers to implementing your NDIS plan.

Psychosocial recovery coach (Recovery Coach)

Support Coordination is a support item funded by the NDIS. Psychosocial recovery coaches support participants with psychosocial disabilities to live a full and contributing life.(Under Level 2: Coordination of Supports) Recovery Coach and Support Coordination.

Psychosocial recovery coaches are different from support coordinators. Recovery coaches bring knowledge and skills in

  • Psychosocial recovery
  • Mental health and
  • Service navigation within the mental health system.

The recovery coach will coach you to take more control of life, to better manage complex challenges and support you to build capacity.

As coordination is a part of the recovery coach role, the NDIA will generally not fund both types of supports in a participant’s plan. 

Plan Manager

When you have an NDIS plan, someone must manage the plan. There are Self-Managed Plans, Agency Managed Plans, and Plan Managed. You can choose a combination of management options.

Contact your LAC about the responsibilities if you are not sure.

Self-Managed

Self-management is when you are responsible for the management of your NDIS funding. You have the choice to decide what supports you buy to meet your plan goals. You are flexible in choosing your providers. You can employ or contract staff directly. You can negotiate the costs of your supports. You track your spending and do the financial reporting.

Plan Managed

If you chose to have your plan managed by a Plan Manager, it is the Plan manager who pays your providers for supports. They help you to keep track of your funds and do the financial reporting for you.

NDIA Managed

Also called Agency Managed.

The NDIS will directly manage your bookkeeping and records of spending. You can only use NDIS registered providers.

 

Further reading

Local Area Coordination in the Spotlight
Nutting out the NDIS

Information Sourced From

Local Area Coordinators – Partners in the Community
Mental Health and the NDIS
NDIS
NDIS Support Coordination
Plan Management
 

Factsheet for Download and Printing.

pdfLocal Area Coordinators, Support Coordinators and Plan Management Explained PDF

 

IDEAS do information so you can do life. 

Available Resources

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Discover: A Resource for People Planning for the Future - Easy English Discover: A Resource for People Planning for the Future - Easy English
Self care: Structured Problem Solving Self care: Structured Problem Solving
Self care: Setting Boundaries Self care: Setting Boundaries
Self care: Progressive Relaxation Self care: Progressive Relaxation
Me and My Doctor - Checklist - Easy English Me and My Doctor - Checklist - Easy English
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Back Care and Safe Lifting Practices Back Care and Safe Lifting Practices
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Arts Access Australia- Disability Terminology Arts Access Australia- Disability Terminology
Australian Human Rights Commission - Human Rights Origins Australian Human Rights Commission - Human Rights Origins
Australian Human Rights Commission - How States commit to Human Rights Treaties Australian Human Rights Commission - How States commit to Human Rights Treaties
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Australian Human Rights Commission - Human Rights Philosophies Australian Human Rights Commission - Human Rights Philosophies
Australian Human Rights Commission - The International Bill of Rights Australian Human Rights Commission - The International Bill of Rights
Australian Human Rights Commission - Promoting and Protecting Human Rights in the UN System Australian Human Rights Commission - Promoting and Protecting Human Rights in the UN System
Australian Human Rights Commission - The Emergence of Rights in Law Australian Human Rights Commission - The Emergence of Rights in Law
Australian Human Rights Commission - Australia and Human Rights Treaties Australian Human Rights Commission - Australia and Human Rights Treaties
Australian Human Rights Commission Defining Human Rights Australian Human Rights Commission Defining Human Rights
Financial Support - Raising Children Network Financial Support - Raising Children Network
Government announces review of NDIS Government announces review of NDIS
Man jogging Toss aside the frustration and keep exercising!
Age-Defying Sports Age-Defying Sports
Hands with a bowl of food Should we be changing our diets as we age?
Man with a hat on smiling For better and for worse: becoming my wife's carer
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Two people walking into the ocean with boogie boards How exercise can reduce your risk of dementia
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animated character with a smiling face Chemical Restraint Study
Man with no arms and no legs with the beach behind him Inspirational man born with no arms and legs defying all odds | 60 Minutes Australia
Man with a hat and bright glasses on performing Nathan's NDIS Story- Today Tweed Heads, tomorrow Hollywood
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Quote required, in-kind and stated supports Quote required, in-kind and stated supports
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Young lady wearing a police hat NDIS story - Jessie's big day on duty
Lady sitting at a table laughing NDIS at the Source Kids Expo
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Hand drawing people sitting on a lounge with speech bubbles What is Advocacy?
Man sitting on the side of the road in a wheelchair Twenty Years: Twenty Stories
Picture of people riding bikes at the disability sport recreation festival Get Involved - Sport and Recreation
Assessing the NDIS on a green background Early Childhood Early Intervention
Victoria standing with a colleague arm in arm in the cafe that they work in. Victoria's Cafe Career
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Young girl with pink glasses looking up and smiling NDIS story: Haya's set for a bright future
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Little boy in his wheelchair on the footpath in the park NDIS Story: Josh's Assistive Technology (AT) supports
Picture of a lady in a wheelchair with a man holding a notebook standing in front of her Assistive Technology in Your Plan - NDIS
Lady and a man standing arm in arm smiling at the camera NDIS Provider Story: Budding filmmakers thrive with Bus Stop Films
Boy sitting in chair in lounge room talking Ram's NDIS Story - Early Intervention Success
NDIS Fails - Watch ABC COMEDY NDIS Fails - Watch ABC COMEDY
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Lady signing Separation and Divorce (in Auslan)
Man Signing Home loan stress (in Auslan)
Man signing Loans and credit (in Auslan)
Person signing Fines (in Auslan)
Lady signing Mediation in Auslan
Lady signing and smiling, Child support (in Auslan)
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Group of people standing in a dark room 4 Corners: Who Cares? Pt 1
Live in Australia written across an orange background with a picture of a house and Australia in a globe About the NDIS (translated languages)
Picture of a bridge Disability Inclusive Disaster Preparedness in NSW
AUSLAN - Can I get legal aid? AUSLAN - Can I get legal aid?
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Cartoon image of a mother walking across a bridge with her daughter SAFESpace - A parent and carer guide to choosing an organisation to work with your child
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Man holding microphone to woman sitting in a chair What is a Local Area Coordinator (LAC)?
Man sitting at a table with a board game set up and a soft drink NDIS - Lindsay's NDIS Story
Image of Mary sitting in her bedroom talking NDIS - Mary's NDIS Story
Women with Disability Speak About The Right to Decision-Making Women with Disability Speak About The Right to Decision-Making
Human Rights - Women with Disabilities Australia Human Rights - Women with Disabilities Australia
Accessing the NDIS written across a green screen Early Childhood Early Intervention
Lady standing outside playing a guitar Julie Shares her Journey
Lady standing in front of whiteboard speaking Dave and Belinda's NDIS Story
My Learning Passport Part 7 Managing my plan My Learning Passport Part 7 Managing my plan
Woman using sign language to speak about the NDIS Working with the NDIS (Auslan)
My NDIS Pathway (Auslan) My NDIS Pathway (Auslan)
Permanent and Significant / Reasonable and Necessary (Auslan) Permanent and Significant / Reasonable and Necessary (Auslan)
Woman signing to a man About the NDIS (Auslan)
Lady and a man laughing Things People With Down's Syndrome Are Tired of Hearing
Lady sitting in a chair What is the National Disability Insurance Scheme?
NDIS pathways to early intervention NDIS pathways to early intervention
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Using your NDIS plan Using your NDIS plan
Two kids playing with toys on the floor Choosing NDIS early childhood support and services.
NDIS Ready: Carers NDIS Ready: Carers
Man sitting in a wheelchair My story, my goals, my plan: Simone
Lady standing outside My story, my goals, my plan: Heather
Man My story, my goals: Leigh Creighton
Lady sitting and talking My story, my goals: Kristy Trajcevski
Mother with young child playing on the floor My Story, my goals: Katie Kenny
Lady sitting in front of a blue screen My story, my goals: Catherine Mahony
Two men sitting and talking NDIS Ready: The Hub
Someone holding a bunny rabbit My life, my choice, my home Chilwell Project
Reasonable and necessary supports written across a green screen Permanent and significant disability and reasonable and necessary supports
About the NDIS - Video About the NDIS - Video
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Lady sitting on a chair Molly lives her life
Lady sitting on a chair Molly chooses her supports
Lady sitting on a chair Molly creates her plan
Lady sitting smiling Molly gets ready
Young girl coloring in Meet Molly
Man walking his dog on the footpath Stephen lives his life
Man sitting with his dog Stephen chooses his supports
Man Stephen creates his plan
Stephen gets ready Stephen gets ready
Man sitting in kitchen Meet Stephen
Man sitting on a lounge Leigh lives his life
Man sitting on lounge Leigh chooses his supports
Man sitting on lounge Leigh creates his plan
Picture hanging on a wall Leigh gets ready
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Lady standing in kitchen Willow & Janelle - Choose Your Supports
Woman standing in her kitchen talking Willow & Janelle - Create Your NDIS Plan
Lady standing in kitchen Willow and Janelle
Young girl playing with toys at a table Willow gets ready
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Mom with young daughter sitting on he lap Lily lives her life
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Young girl Lily & Anita-Rose - Get Ready
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Lady girl in a wheelchair sitting next to her mum Siobhan & Caroline - Live your life
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Picture of child in her wheelchair Siobhan & Caroline - Create Your NDIS Plan
Young girl in a wheelchair sitting next to her mum Siobhan & Caroline - Get Ready
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Picture of a woman sitting ready to speak NDIS - Live your life
Lady standing with a white background Wills - Individuals, Families and Carers
Man in wheelchair on the street with girl on a scooter Living my Plan - Part 2
The words reviewing my plan written across a purple screen My NDIS Pathway
Cartoon image of a man trying on jeans in a shop My Consumer Rights - Shopping Refunds (Arabic)
Cartoon image of man in shop trying on jeans My Consumer Rights - Shopping Refunds (Tamil)
Cartoon image of people on the side walk with a receipt and a toaster My Consumer Rights - Shopping Refunds (Dinka)
Cartoon image of people standing at a shop counter with an unhappy shopkeeper My Consumer Rights - Resolving Issues and Lodging Complaints (Tamil)
Cartoon image of people at a shop counter and a shopkeeper looking unhappy My Consumer Rights - Resolving Issues and Lodging Complaints (Nepalese)
Cartoon image of people at a shop counter looking unhappy My Consumer Rights - Resolving Issues and Lodging Complaints (Karen)
Cartoon image of people standing at a shop counter and an angry shopkeeper My Consumer Rights - Resolving Issues and Lodging Complaints (Farsi)
Cartoon image of people at a shop counter with a receipt and a confused shop keeper My Consumer Rights - Resolving Issues and Lodging Complaints (Dinka)
Cartoon image of people sitting in a doctors office looking at ultrasound of a baby My Consumer Rights - Lay By Agreements (Tamil)
Cartoon image of lady sitting at a desk with a calculator paying bills My Consumer Rights - Lay by Agreements (Nepalese)
Cartoon image of a layby counter with a lady standing behind it My Consumer Rights - Lay by Agreements (Karen)
Cartoon image of a lady sitting at a desk with a calculater paying bills My Consumer Rights - Lay By (Farsi)
Cartoon image of a layby counter My Consumer Rights - Lay By Agreements (Dinka)
Cartoon image of lady in the kitchen holding a pan My Consumer Rights - Guarantees and Warranties (Tamil)
Cartoon image of people at a shop counter with warranty papers My Consumer Rights - Guarantees and Warranties (Nepalese)
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Cartoon image of people shopping My Consumer Rights - My Shopping Rights (Tamil)
Cartoon image of Repair, Replace, Refund My Consumer Rights - My Shopping Rights (Farsi)
Cartoon image of Repair, Replace, Refund My Consumer Rights - My Shopping Rights (Dinka)
Cartoon used car dealership My Consumer Rights - Contracts (Tamil)
Cartoon people in a furniture shop My Consumer Rights - Contracts (Dinka)
Cartoon image of Repair, Replace or Refund images My Consumer Rights - My Shopping Rights
Cartoon image of people purchasing a camera and an angry shop keeper My Consumer Rights - Resolving Issues and Lodging Complaints
Cartoon image of lady standing next to bed with a blanket that is to small My Consumer Rights - Shopping Refunds
Cartoon image of REPAIR, REPLACE, REFUND images My Consumer Rights - My Shopping Rights (Arabic)
Cartoon image of a shop lay by counter My Consumer Rights - Lay by Arrangements (Arabic)
Cartoon image of people sitting in a doctors office My Consumer Rights - Lay by Arrangements
Cartoon image of people in a shop purchasing items My Consumer Rights - Guarantees and Warranties
Cartoon image of people in a shop My Consumer Rights - Contracts
Cartoon image of 4 kids holding hands with clouds above them What is Cystic Fibrosis?
Animated image of 2 faces and blood cells in the background Thalassemia: Understanding the disease
Young lady with hand on her chin Ten things people with Down syndrome would like you to know
Lady sitting in a chair Adopting a Human Rights Based Approach - Advice for Boards of Disability Services
Mother sitting next to her daughter who is in a wheelchair Bev Shalders Digital Story
Image of woman speaking About the NDIS Appeals Process
Image of 2 women, one leaning on the other What to take to a NDIS planning meeting?
Two ladies hugging with Local Area Coordinators written across the screen What are Local Area Coordinators?
Image of 2 women, one leaning on the other Managing NDIS funds
Image of 2 women with one leaning on the other Funding for Transport under the NDIS
Making Changes to the NDIS Plan Making Changes to the NDIS Plan
Know your rights: People with disabilities written across a white screen Know your rights: People with a disability
Man with a breathing device in a wheelchair Scott and Daniel Harry's story
Image of a woman speaking with a purple background NDIS Planning Process
Young boy sitting on the lounge A Digital Story by Faith and Leonard Lewis
A Story by Shane and Janelle Curry & the NDIS A Story by Shane and Janelle Curry & the NDIS
Lady sitting on a chair in her dinning room NDIS - Leanne & Thomas' Story
NDIS Zac’s story NDIS Zac’s story
Blue background with introducing livewire written across it Introducing Livewire
Man in a suit talking Planning Ahead - Carers Case Study -Wills, Powers of Attorney and Enduring Guardianship
Children sitting at a table eating The United Nations Convention on the Rights of Persons with Disabilities
Lady in a wheelchair wheeling down the street The National Disability Advocacy Program
What is Self Advocacy? What is Self Advocacy?
Young man standing holding a bar What is Family Advocacy?
2 women standing in an office talking What is Legal Advocacy?
What is Individual Advocacy? What is Individual Advocacy?
Lady sitting speaking What is Citizen Advocacy?
Cartoon image Parenting. What can we do Better?
Lady sitting at table in a wheelchair Welcome to My Choice Matters
Lady walking into the Disability Advocacy Office What is Systemic Advocacy?
Man sitting strapped in wheelchair speaking An NDIS in my Lifetime
Man strapped in wheelchair speaking NDIS Fact Sheet in Auslan
Man sitting on floor next to wheelchair Paraplegic Floor Transfer
Young woman sitting in an office Speaking Out, Making Decisions
Man standing outside Terence's Story as Housing NSW Tenant
2 Men sitting talking NDIS Michael's Story
Young man sitting in wheelchair Works for Me
Picture on inside of the cinema Lights, Camera, Caption! Captioning Films in Cinema
Blind man sitting in black shirt talking Just the Ticket
Man sitting at a desk writing with woman standing by his side pointing at the paper Driving Change
4 people sitting on a train Graeme Innes v RailCorp
Man sitting in a wheelchair A Grand Entrance - but Not for All
Picture of a TTY - Text Telephone It's My Life, and My Call
2 ladies sitting on the lounge laughing Dee's Place
Little girl holding a dinosaur toy Reaching Out
Man sitting in wheelchair in the park Ramped Up
Image of a nursing home floor Building Better Lives
Picture of a lady sitting in a wheelchair A School in the Bush
Young man on a running track Let Me Win
Man sitting on his back verandah Presumed Guilty
Young woman in a clothing store Room for Change
Man sitting in wheelchair with a helmet on with city background speaking IDEAS gives you disability choice
Man sitting in wheelchair with city and water backdrop speaking about travel and disability IDEAS - Travel Choices for People with Disability
Tom sitting in his wheelchair with Sue sitting on a bench talking Tom and Sue's Story
Woman standing in a garden with a microphone attached to her shirt Hear what IDEAS does for small communities
Lady sitting on a chair speaking IDEAS, Annual General Meeting 2018
Picture of Martin sitting in an office speaking Tips on Inclusiveness for Small Business Owners
Cecilia sitting on the lounge with her husband watching dancing with the stars Cecilia's Story
Picture of Christie and her brother James in the kitchen Christie's Story
Picture of persons prosthetic legs with shoes on Edwin's Story
Picture of Paul standing in his kitchen Paul's Story
Tom's Story Tom's Story
Holding his Nerve - 7.30 Report Holding his Nerve - 7.30 Report